Orders and Payments
We accept all major credit and debit cards, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay.
After placing an order, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.
If you wish to change or cancel your order, please contact our customer service within 24 hours of purchase. We will do our best to accommodate your request.
Shipping
Delivery times vary depending on your location. In general, standard shipping takes 3 to 5 business days, while express shipping takes 1 to 2 business days.
We offer free shipping on orders over €100. For orders under this amount, shipping will be calculated at checkout.
Yes, we ship worldwide. Delivery times and shipping costs may vary depending on the destination country.
Returns and Refunds
You can return any item within 7 days of delivery, as long as it is in its original condition, unused and with all tags attached. To initiate a return, please contact our customer service.
To request a return, contact our customer service via email or phone. We will provide you with all the necessary instructions to complete the return.
Once your return is received and inspected, we will send you a confirmation email. Your refund will be processed within 5-7 business days and credited to your original payment method.
Products
Please see our size guide available on each product page. If you still have any questions, please contact our customer service for assistance.
Yes, many of our products are available in different colors. You can select the color you want on the product page.
If an item is out of stock, you can sign up for the waitlist on the product page to be notified when it becomes available again.
Accounts
To create an account, click on the account icon in the top right of the site and follow the instructions to register.
If you have forgotten your password, click "Forgot Password" on the login page and follow the instructions to reset it.
Yes, you can update your personal information by logging into your account and editing the details in your profile.
Contacts
You can contact our customer service via email, phone or WhatsApp. You can find all the contact information in the "Contacts" section of the site.
Our customer service is available from Monday to Friday, from 9:00 to 18:00.